Incorrect Address - If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.
Undeliverable Address - We are unable to ship to P.O. box, APO address, FPO address, or international address.
Failed Delivery Attempts - Most of our carriers make three attempts to deliver a package. Packages that contain more than $100 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to us.
Refused by Recipient - If a gift recipient is not expecting a gift, they may refuse the package if they believe it was sent to them in error.
Other Address Problems - If the order is being shipped to a prison, there may be delivery restrictions associated with the items or shippers. These restrictions are determined by the penitentiary and may vary.
In rare cases, it is also possible that the address label became illegible during the shipping and handling process, or that the carrier made a mistake and left the package at a different address than what was printed on the label.