If one or more items are missing from the package you received, check the contents of package and the packing slip that was included with your shipment. Small item(s) may be hard to find since we use popcorns to prevent item(s) from being damaged.
If any items are missing from the order you'd placed, please visit our Returns Center. You will be asked to select the order that include items you didn't receive. Then, you will indicate the items in your order that you selected. We will also ask you whether you need a refund or a replacement sent to you.
Go to Returns Center
Once we receive a claim, we will start an investigation shortly.
1) Please submit the total package weight (including product(s), box, and popcorns) you received. We will compare the weight with the original weight filed at the time of ship-out.
2) Please check if the package seemed damaged or opened and resealed at arrival.
With the information you provide, we may further investigate with our carrior, UPS.The UPS agent may contact you to ask a few questions regarding this matter.
Once the investigation is completed, we will refund or reship the missing item(s).Please allow two business days for us to prepare for the reshipment after the investigation is completed.